This guide supports partners using Streamline as their Property Management System (PMS) to collaborate effectively with Tailwind, even without an official integration. It explains how we manage your guest communications and access your Streamline account.
Handling Guest Communication with Streamline
We manage guest communication for your Streamline account by relying on email notifications sent to the email address you’ve connected to Tailwind. Here’s how the process works:
Airbnb and VRBO Messages:
Tailwind pulls messages from Airbnb and VRBO, so these messages sync automatically into our platform. You’ll need to connect your Airbnb and VRBO accounts in the "Connections" section of Tailwind to enable this. Our team handles these messages through Tailwind, without accessing Streamline for these platforms.
Booking.com Messages:
For Booking.com, our team can respond directly via the email notification we receive, without logging into your Streamline PMS or Booking.com account. This streamlines the process for these messages.
Non-Airbnb/VRBO/Booking.com Messages:
For messages from channels other than Airbnb, VRBO, or Booking.com (e.g., Expedia, TripAdvisor, or direct bookings through Streamline’s integrated websites), our team receives an email notification from your Streamline account. We log into your Streamline PMS, using its Unified Inbox, to respond directly to guests, ensuring responses align with your settings and branding.
Other OTAs:
Messages from other Online Travel Agencies (OTAs) supported by Streamline, such as HomeAway or Vrbo’s extended network, are managed within your Streamline Unified Inbox. Our team accesses Streamline to respond, triggered by email notifications.
To ensure timely responses, please confirm that your Streamline account is set up to send email notifications for guest messages to the Tailwind-connected email address. You can verify this in Streamline’s "Settings" under "Notifications" or "Communication" to enable alerts for all relevant channels. Streamline’s cloud-based platform supports real-time updates, making proper notification setup critical.
Creating a User for Tailwind in Streamline
To allow our team to access your Streamline PMS securely, you’ll need to create a dedicated user account for us using the email address provided by your Tailwind Onboarding Specialist (e.g., [email protected]). This keeps our access separate from yours for security reasons. Follow these steps to set up the user:
Log into Streamline: Sign in to your Streamline account with your admin credentials, accessible via the web or Streamline’s PropertyCare mobile app.
Access User Management: Navigate to the "Settings" or "Account" section, typically found in the top menu or sidebar, and locate the "Users" or "Team Management" area where you can manage user accounts.
Add a New User: Select the option to create a new user (often labeled "Add User" or "Invite User"). Enter the Tailwind-provided email address (e.g., [email protected]).
Configure Permissions: Assign permissions that allow our team to view and respond to guest messages, access reservation details, and handle communication tasks. Streamline’s role-based permissions let you limit access to communication functions, avoiding unnecessary admin privileges. If you’re unsure about permissions, consult your Onboarding Specialist for guidance.
Save and Notify: Save the user profile or send the invitation, then inform your Onboarding Specialist that the account is set up. We’ll verify access and test the connection.
If you encounter issues with Streamline’s user management, contact your Onboarding Specialist, and we’ll guide you through the process. Streamline’s intuitive interface, designed for enterprise-grade businesses, typically simplifies user setup.