Default Policies

Indicate whether a policy applies uniformly across all booking channels or differs by channel. If policies vary, specify the details for each channel to ensure accurate implementation and communication.

Provide your company’s guest verification criteria, including ID verification, age requirements, or prior booking history. This will help ensure clear communication with guests.

Specify the standard check-in time and any check-in procedures or requirements. Include necessary documentation or communication needed prior to arrival.

Include your standard check-out time and any additional guest requirements or instructions upon leaving the property.

Outline the pre-arrival communication sent to guests, including check-in instructions, house rules, or local recommendations. Tailwind does not manage the manual sending of pre-arrival instructions.

Specify whether early check-ins are allowed, including any conditions such as additional fees, prior approval, or availability.

State whether late check-outs are allowed and include terms, conditions, and approval processes.

Provide detailed instructions on property access, such as key codes, lockboxes, or personal handover. If applicable, mention whether someone will greet the guests upon arrival.

Include your policy for reservation modifications, such as deadlines, fees, or restrictions on changing dates, guest counts, or other booking details.

Specify cancellation terms, including refund options, required notice periods, and any exceptions or special conditions.

Detail any discounts offered (e.g., long-term stays, seasonal promotions, referrals) and how and when they apply.

Outline the criteria and process for issuing refunds, including timelines and conditions guests must meet to qualify.

Include your policy for relocating guests in the event of maintenance issues or overbookings. Specify the process for offering alternative properties.

Clarify your stance on parties or gatherings, including any restrictions such as noise limits, guest count, time limits, and approval processes. Specify whether additional fees or deposits are required.

Provide your smoking policy, indicating whether smoking is allowed, any designated areas, and penalties for violations.

Include terms for long-term rentals (over 28 days), such as payment schedules, deposits, and cleaning requirements.

Specify the maximum occupancy for your properties and any fees or restrictions for extra guests.

Include any age restrictions for guests, noting the minimum age and possible exceptions.

Detail your pet policy, including breed, size, and number restrictions, as well as any associated fees or requirements.

Include your process for handling lost items, such as storage duration and the procedure for guests to retrieve their belongings. Mention any shipping fees for returning items.