For properties listed on Booking.com, Tailwind manages guest communication by receiving and responding to message notifications sent to an email address linked to your Tailwind account. Our team handles inquiries, booking confirmations, and other guest interactions on your behalf, using your unit-based Knowledge Base to ensure consistency with your brand and policies. You have two options to set up Booking.com guest communication: using a dedicated email address (recommended) or linking your existing email address.
Step 1: Check Your PMS Integration
If your property management system (PMS) is supported by Tailwind, there’s no need to connect your VRBO account directly. Click here to see the list of supported PMS platforms. (Screenshot here)
Step 2: Connecting Booking.com If Your PMS Is Not Supported
If your PMS is not on our supported list, you have two options to set up Booking.com guest communication: using a dedicated email address (recommended) or linking your existing email address.
Option 1: Create a Dedicated Email Address (Recommended)
Set up a new email address exclusively for Guest Communications (e.g., [email protected]) to keep notifications organized and avoid clutter. Configure your Booking.com Extranet to send guest message notifications, booking updates, and reservation confirmations to this email. Then, connect the email to your Tailwind account as described . This ensures Tailwind receives only relevant Booking.com emails, allowing our team to respond efficiently.
Option 2: Use Your Existing Email Address
Alternatively, you can link your current email address to Tailwind, but this is less ideal as our inbox may receive all emails sent to your account, including non-OTA messages. To use this option:
In Booking.com Extranet, navigate to “Messages” or “Notification Settings” and set your email as the recipient for guest notifications.
Connect your email to Tailwind (see ).
Unsubscribe from unnecessary newsletters and configure filters to ensure only Booking.com message notifications reach Tailwind.
This prevents our inbox from being overwhelmed, maintaining quick response times.
Contact [email protected] if you need help setting filters or managing email volume.
Setting Up Booking.com Email Notifications
To enable Tailwind to manage your Booking.com guest communications, configure your Booking.com Extranet to forward guest message notifications to the email address that you will connect to your Tailwind account. In Booking.com Extranet:
Navigate to the “Messages” or “Notification Settings” section.
Add the email address as a notification recipient for guest inquiries, booking updates, and reservation confirmations.
Save and test the setup by sending a sample message to ensure Tailwind receives it.
Contact [email protected] if you need assistance with Booking.com’s settings or if notifications fail to arrive.
How Tailwind Handles Booking.com Messages
Once your email is linked, Tailwind receives Booking.com’s guest messages, booking details, and reservation updates via notifications. Our team:
Responds to inquiries (e.g., check-in instructions, property questions) using your Knowledge Base.
Logs interactions in the Tailwind platform for transparency.
Escalates issues (e.g., policy clarifications) to you via your preferred method (call, text, or email).
Tailwind does not access Booking.com Extranet directly, so you remain responsible for managing pricing, availability, and listing updates.