For properties listed on Homes & Villas by Marriott, Tailwind manages guest communication by receiving and responding to message notifications sent to an email address linked to your Tailwind account. Our team handles inquiries, booking confirmations, and other guest interactions on your behalf, using your unit-based Knowledge Base to ensure consistency with your brand and policies. You have two options to set up Homes & Villas guest communication: using a dedicated email address (recommended) or linking your existing email address.
Option 1: Create a Dedicated Email Address (Recommended)
Set up a new email address exclusively for Guest Communications (e.g., [email protected]) to keep notifications organized and avoid clutter. Configure your Homes & Villas by Marriott Partner Dashboard to send guest message notifications, booking updates, and reservation confirmations to this email. Then, connect the email to your Tailwind account as described . This ensures Tailwind receives only relevant Homes & Villas emails, allowing our team to respond efficiently.
Option 2: Use Your Existing Email Address
Alternatively, you can link your current email address to Tailwind, but this is less ideal as our inbox may receive all emails sent to your account, including non-OTA messages. To use this option:
In Homes & Villas by Marriott Partner Dashboard, navigate to “Messages” or “Notification Settings” and set your email as the recipient for guest notifications.
Connect your email to Tailwind (see ).
Unsubscribe from unnecessary newsletters and configure filters to ensure only Homes & Villas message notifications reach Tailwind.
This prevents our inbox from being overwhelmed, maintaining quick response times.
Contact [email protected] if you need help setting filters or managing email volume.
Setting Up Homes & Villas Email Notifications
To enable Tailwind to manage your Homes & Villas guest communications, configure your Homes & Villas by Marriott Partner Dashboard to forward guest message notifications to the email address that you will connect to your Tailwind account. In Homes & Villas Partner Dashboard:
Navigate to the “Messages” or “Notification Settings” section.
Add the email address as a notification recipient for guest inquiries, booking updates, and reservation confirmations.
Save and test the setup by sending a sample message to ensure Tailwind receives it.
Contact [email protected] if you need assistance with Homes & Villas’ settings or if notifications fail to arrive.
How Tailwind Handles Homes & Villas Messages
Once your email is linked, Tailwind receives Homes & Villas by Marriott’s guest messages, booking details, and reservation updates via notifications. Our team:
Responds to inquiries (e.g., check-in instructions, property questions) using your Knowledge Base.
Logs interactions in the Tailwind platform for transparency.
Escalates issues (e.g., policy clarifications) to you via your preferred method (call, text, or email).
Tailwind does not access Homes & Villas Partner Dashboard directly, so you remain responsible for managing pricing, availability, and listing updates.