Creating a Booking
Specify whether the Tailwind team can create bookings directly in the PMS or if approval is required. If approval is needed, include the steps for obtaining it and notifying guests.
Modifying a Booking
Indicate if the Tailwind team can make changes to bookings in the PMS. If approval is required, outline the escalation process and necessary guest communication.
Canceling a Booking
Clarify if the Tailwind team can cancel bookings or if all cancellations must be forwarded to the property manager.