Actions - Guest Approvals & Payments

Define the approval criteria and whether the Tailwind team can approve guests based on these criteria or if all requests must be escalated.

Specify if the Tailwind team can process payments directly in the PMS or payment platform. Include any rules, such as payment limits or required notifications.

Indicate if the Tailwind team is allowed to apply discounts. Provide guidelines on when discounts can be offered and any approval processes required.

The Tailwind team does not process refunds directly. Provide instructions for escalating refund requests to the property manager, including any required documentation or guest communication.