If you notice a team member deviating from the processes you’ve established, such as failing to contact you during a guest lockout incident, it is important to take action. Please reach out to [email protected] with specific details, including the guest’s name, the exact timestamp of the interaction, and a description of what went wrong.
Our team will conduct a thorough investigation by reviewing call logs, error messages, and ticket notes to understand the situation. Following this, we will arrange retraining for the team member involved. We value your feedback highly, especially for key partners, so please share any suggestions to refine your process document. This collaboration helps us align our efforts with your expectations and prevents similar issues moving forward.