Enhancing the support provided to your guests begins with enriching the information provided in Tailwind. To get started, log into your Tailwind account, navigate to the properties area, and locate the notes section for each property. Here, you can add detailed instructions, emergency contact numbers, or even video links, to assist with common guest inquiries.
Team members rely on this information to deliver accurate and timely responses, so consider including specifics like access codes or maintenance tips. Update these notes regularly to reflect any changes.