The Priority Inbox is a feature in Tailwind designed to make sure the most important guest conversations are always handled first. It helps our team quickly identify urgent or high-value situations, so nothing critical slips through the cracks.
The system automatically reviews each message and prioritizes it based on several factors, including:
Guest sentiment – Detects urgency, frustration, or dissatisfaction in tone.
Emergency detection – Flags issues like lockouts, safety concerns, or urgent property problems.
Check-in and check-out timing – Highlights guests who are about to arrive or depart.
Booking value – Gives priority to higher-value reservations.
Reservation requests – Surfaces booking-related inquiries for faster handling.
Unanswered follow-ups – Escalates cases where a guest has sent multiple messages without a reply.
Response delays – Pushes older, unanswered conversations higher in the queue.
By sorting messages this way, the Priority Inbox ensures our team members can focus on time-sensitive or business-critical conversations first, while still responding to every guest inquiry.