1. Minor Leaks/Drips
Situation: Slow drips or moisture not causing immediate damage
Our Actions:
Identify location and severity
Advise guest to stop using affected fixture
Document with photos/videos
Inform you for next-day service scheduling
2. Appliance Issues
Situation: Non-essential appliances not working (washer/dryer, dishwasher)
Our Actions:
Provide basic troubleshooting assistance
Document the specific issue
Send photos/videos for your review
Coordinate repair scheduling
3. Partial Power Outages
Situation: Only certain rooms or outlets affected
Our Actions:
Guide guest through breaker checks
Identify affected areas
Determine if issue can wait for business hours
Document for maintenance scheduling
4. Internet/WiFi Issues
Situation: Connection problems, slow speeds, or complete outage
Our Actions:
Perform basic router troubleshooting
Check for area service outages
Document issue for your IT support
Provide alternative solutions if available
5. Pest Sightings
Situation: Non-dangerous insects or animals
Our Actions:
Document type, location, and quantity
Request photos from guest
Reassure guest if pest is harmless
Schedule pest control service
6. Beeping Alarms
Situation: Intermittent beeping or chirping sounds
Our Actions:
Identify source (smoke detector, CO detector, appliance)
Guide through battery replacement if safe
Document for maintenance if battery replacement doesn't resolve
Monitor for escalation if beeping continues