Extenteam Help Center

Changing Your Subscription

You can switch your Tailwind plan anytime to match your needs.

Go to the subscription page and click “Update Subscription” to select a new package.

Changes take effect immediately, with prorated adjustments for the cost difference between plans.

Temporary Package Upgrades

Need extra features, like phone coverage, for a short period (e.g., a vacation)? Temporary upgrades aren’t supported.

Any upgrade (e.g., from Growth to Pro) is treated as permanent. You’ll be:

  • Charged the prorated difference for the new plan, regardless of duration.
  • Able to access upgraded features right away.
  • Free to downgrade after the billing cycle ends.
    ​ Example: Upgrade mid-cycle for a week-long trip → pay the prorated rate for the full cycle, then downgrade later.
    ​ Tip: Plan upgrades carefully, as temporary boosts require a full commitment for the cycle.