How to setup Operation Hours for Tailwind?

Step-by-Step Setup

1. Select Time Zone
   Before setting any operational hours, make sure to select the correct time zone for your operations. This ensures that the coverage aligns with local time expectations.

2. Set Your Operational Hours
   You can specify which hours each day you want Tailwind to provide coverage.

   • If you want full-day coverage (24 hours), simply check "All Day" for the days you want covered.

   • If you want partial coverage (e.g., evening to morning), break it into two time blocks:

     • Example: If you want coverage from 5:00 PM to 9:00 AM, your setup should look like:

       • 12:00 AM – 9:00 AM
       • 5:00 PM – 11:59 PM

     This ensures that Tailwind’s system correctly interprets overnight support windows.

3. Adjusting Hours
   If you need to adjust operational hours after initial setup, please email us at tailwind@extenteam.com to notify our team. This helps us maintain accurate service scheduling and ensure agent availability.