Tailwind Customer Knowledge Base
Welcome to Tailwind's Partner Knowledge Base! · 79 articles
Onboarding
Tailwind Standard Policies and Workflows
FAQ's
- What are the Operation Hours for Tailwind?
- What is prorated billing?
- Porting Out Phone Numbers
- Other Supported Providers - IMAP/SMTP
- How Combined and Individual Units Impact Your Billing
- Viewing Your Charges & Invoices
- Cancellations
- Accessing Subscription
- How Soon Can I Go Live?
- Temporary Changes to Coverage Hours
- SLA for Phone Calls
- Standard SLA for Tailwind
- Tailwind Policy: Proactive vs. Reactive Guest Support
- Updating the Airbnb Phone Number with Tailwind
- Upgrading from Growth to Pro Package
- How Does Tailwind Communicate with My Team?
- How Do Tailwind Agents Handle Property-Specific Inquiries?
- Handling Bad Reviews Due to Communication Errors
- What is the Priority Inbox?
- How Team Members Handle Guest Messages on Tailwind
- How Can I Add Useful Information to My Properties’ Notes for the Team?
- How Can I Provide Feedback to Improve Tailwind’s Service?
- What Happens After Onboarding?
- What Happens if Incorrect Information Is Given to a Guest?
- What Should I Do If I Do Not Receive a Response from a Team Member?
- Will Guests Know They’re Speaking to an External Team?
- Does Tailwind Support All Property Management Systems?
- Does Tailwind Offer 24/7/365 Guest Communication?
- Creating a Tailwind Account
- Can Tailwind agents respond in other languages besides English?
- How Can I Request a Dedicated Team Member for My Account?
- What Should I Do If I Need to Update My Guest Communication Email?
- How Do I Integrate a New Property Management System with Tailwind?
- What Should I Do If I Notice a Billing Discrepancy on My Account?
- How Can I Request a Feature to Be Added to Tailwind?
- What Steps Should I Take to Prepare for a Peak Season with Tailwind?
- What Should I Do If I Need to Temporarily Pause Tailwind Services?
- Can the Tailwind team download an app and assist me with it?
- What Should I Do If My Team Member Is Not Following My Processes?
- What Are the Steps to Go Live with Tailwind?
- Can I Use Tailwind Without a Property Management System (PMS)?
- How does off hours package work?
- What Happens to Guest Messages Sent Outside Tailwind's Operating Hours?
- How to communicate with the Tailwind team?