Temporary Changes to Coverage Hours

Temporary Changes to Coverage Hours

Adjusting your coverage hours temporarily (e.g., switching from After Hours to 24-hour coverage for 2 days) is possible but not guaranteed.

How to Request It:

1. Email tailwind@extenteam.com as early as possible with your request.
2. Include specifics (dates, desired coverage).
   ​ Details: Feasibility depends on:

• Call/Message Volume
• Team Availability
• Extra charges may apply, pending your approval.
  ​ Why It Matters: Approval hinges on operational capacity, so plan ahead.
  ​ Tip: Submit requests well in advance to increase the likelihood of approval.