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All Collections/Tailwind Customer Knowledge Base/FAQ's/Other Supported Providers - IMAP/SMTP

Other Supported Providers - IMAP/SMTP

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All 44 articles in FAQ's

In this section

What are the Operation Hours for Tailwind?
What is prorated billing?
Porting Out Phone Numbers
Other Supported Providers - IMAP/SMTP
How Combined and Individual Units Impact Your Billing
Viewing Your Charges & Invoices
Cancellations
Accessing Subscription
How Soon Can I Go Live?
Temporary Changes to Coverage Hours
SLA for Phone Calls
Standard SLA for Tailwind
Tailwind Policy: Proactive vs. Reactive Guest Support
Updating the Airbnb Phone Number with Tailwind
Upgrading from Growth to Pro Package
How Does Tailwind Communicate with My Team?
How Do Tailwind Agents Handle Property-Specific Inquiries?
Handling Bad Reviews Due to Communication Errors
What is the Priority Inbox?
How Team Members Handle Guest Messages on Tailwind
How Can I Add Useful Information to My Properties’ Notes for the Team?
How Can I Provide Feedback to Improve Tailwind’s Service?
What Happens After Onboarding?
What Happens if Incorrect Information Is Given to a Guest?
What Should I Do If I Do Not Receive a Response from a Team Member?
Will Guests Know They’re Speaking to an External Team?
Does Tailwind Support All Property Management Systems?
Does Tailwind Offer 24/7/365 Guest Communication?
Creating a Tailwind Account
Can Tailwind agents respond in other languages besides English?
How Can I Request a Dedicated Team Member for My Account?
What Should I Do If I Need to Update My Guest Communication Email?
How Do I Integrate a New Property Management System with Tailwind?
What Should I Do If I Notice a Billing Discrepancy on My Account?
How Can I Request a Feature to Be Added to Tailwind?
What Steps Should I Take to Prepare for a Peak Season with Tailwind?
What Should I Do If I Need to Temporarily Pause Tailwind Services?
Can the Tailwind team download an app and assist me with it?
What Should I Do If My Team Member Is Not Following My Processes?
What Are the Steps to Go Live with Tailwind?
Can I Use Tailwind Without a Property Management System (PMS)?
How does off hours package work?
What Happens to Guest Messages Sent Outside Tailwind's Operating Hours?
How to communicate with the Tailwind team?

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